DentalProDental patient recall on WhatsApp, without you chasing anyone.
Your patients come back, and nobody has to chase them. The Recall Engine sends six short follow-ups on WhatsApp, timed from each patient's last visit, written in your clinic's own words.
A new visit resets the clock. No stage is ever sent twice. Nothing goes out until you turn it on.
You close the visit. It takes over from there.
Nothing to schedule, nothing to tick off a list. The engine reads your own visit records and works out who is due.
A visit closes
The moment you finish a patient's visit, their recall clock starts from that date.
A stage falls due
Day 1, day 7, day 30, day 45, six months, one year. You choose which of the six you want.
WhatsApp goes out
Your message, with the patient's name and your clinic name filled in, from your own number.
They book, clock resets
The next visit restarts the schedule automatically, so the cycle keeps itself honest.
A year of follow-up, set up once
These are the messages DentalPro ships with. Keep them, edit them, or switch any stage off entirely.
Automation your patients will not resent
Anyone can send a thousand messages. The work is in not sending the wrong one.
The clock resets
The schedule runs from each patient's most recent completed visit. Book them in and it starts again, so nobody gets a "we miss you" the week they were in your chair.
Never sent twice
Every send is recorded against the patient, the visit and the stage. Run the system twice in a day, or restart it, and no duplicate goes out.
Your wordsEditable
Each of the six stages has its own message and its own on-off switch. Rewrite them in your voice, in the language your patients read.
No back-catalogue blast
A stage only fires near its due date. Switching the engine on will not fire a year of missed reminders at patients who left long ago.
Paced, not dumped
Automated messages leave one at a time, about a minute apart, so your number behaves like a clinic and not like a marketing list.
WhatsApp and email
Where a patient has an email address on file and you have email set up, the same follow-up goes there too. A missing phone number never means a missed patient.
The cheapest patient is the one you already have
They know you, they trust you, and they are already in your records. Recall is not marketing. It is finishing the job.
Six-month check-ups actually happen
Most clinics believe in routine recall and almost none send the reminder, because it depends on somebody remembering months later. This does not.
Unfinished treatment gets finished
The root canal that never got its crown, the plan that stalled after the first phase. The day 30 and day 45 nudges are aimed squarely at those.
Fewer patients quietly disappear
Patients rarely decide to leave. They drift, and a year later they belong to whichever clinic messaged them last.
Your front desk keeps its day
No list to work through, no follow-up diary. The reception staff you have get to spend the day on the patients in front of them, while the WhatsApp booking bot handles the replies.
How often should you recall a dental patient?
There is no single right answer, which is exactly why the six stages are switches rather than a fixed programme.
The six-month check-up is a floor, not a rule
Most dentists work to a six-month routine recall, and for a patient with healthy gums and no active decay that is a reasonable default. It is a starting point, though, not a clinical finding. A patient with periodontal disease, a high caries rate, a dry mouth or a heavy smoking habit is usually seen more often, and many practices shorten those intervals to three or four months. The Recall Engine does not decide any of this for you. It sends the stages you switch on, so a clinic that recalls at six months and a clinic that recalls at three months both get what they asked for.
The early stages are aftercare, not marketing
Day 1 and day 7 are not recall in the traditional sense. They exist because the days straight after an extraction, a root canal or a new denture are when a patient is most likely to have a question and least likely to pick up the phone and ask it. A short message on the day after treatment catches the dry socket that would otherwise turn into an emergency appointment on a Sunday, and it costs you nothing to send.
Day 30 and day 45 are for treatment that stalled
Every practice carries a quiet backlog of unfinished work: the root canal that never got its crown, the treatment plan that stopped after the first phase, the scale and polish the patient agreed to and never booked. These are the most valuable messages in the sequence, because the patient has already accepted the treatment. Nothing needs to be sold. They simply need reminding.
Six months and a year are how you stop losing patients
Patients rarely decide to leave a dental practice. They drift. A check-up gets postponed, then forgotten, and a year later they belong to whichever clinic happened to message them. The six-month and one-year stages are what turn that drift back into a booking, and they are the two stages that depend most on being automatic, because no front desk in the world reliably remembers what a patient needs eleven months from now.
Worth reading next: how a dental recall system works, patient retention in dentistry, and reducing no-shows. If you want patients booking themselves in when the reminder lands, pair this with the WhatsApp booking chatbot.
Turn it on once. It runs for the life of the clinic.
Start a free trial, open Settings, pick the stages you want and write the messages in your own words. That is the whole setup, and you never touch it again.
Patient recall, answered
What is a dental recall system?+
It brings existing patients back for their next check-up instead of waiting for them to remember. In DentalPro the Recall Engine does it automatically over WhatsApp, sending a short follow-up at set intervals after each patient's last completed visit.
When exactly are the messages sent?+
Six stages, each measured from the patient's last completed visit: one day after treatment, seven days, thirty days, forty-five days, six months and one year. Every stage has its own switch, so you can use all six or only the two that suit your clinic.
What happens if the patient comes back?+
The clock resets. The schedule is measured from the most recent completed visit, so booking an appointment restarts it and no one receives a check-up reminder in the same week they were treated.
Can a patient be messaged the same thing twice?+
No. Every send is recorded against the patient, the visit and the stage, and that combination is never repeated. Restart the system or run it twice in a day and no duplicate goes out.
Will switching it on message all my old patients at once?+
No, and this matters. A stage only fires close to its due date, so enabling the engine does not fire a backlog of missed reminders at patients who last came two years ago. It starts working from your patients' next visits onward.
Can I write the messages myself?+
Yes. Each stage ships with a sensible default and you can rewrite any of them. The patient's name and your clinic name are filled in for you, so one message reads personally to everyone who gets it.
What if a patient has no WhatsApp number?+
The same follow-up is sent by email, when an email address is on file and email is configured for your clinic. Where a patient has both, it goes out on WhatsApp and by email. Patients with neither are skipped rather than guessed at.
Is it included in the price?+
Yes, it is part of DentalPro rather than an add-on, and it is off by default. You switch it on when you want it and off whenever you like. See plans and pricing.
How is this different from the WhatsApp booking bot?+
They are two halves of the same thing. The booking chatbot handles patients who message you: it answers them and books them into a genuinely open slot. The Recall Engine goes the other way, reaching out to patients who have gone quiet. Turn both on and a patient who receives a six-month reminder can book their own appointment in the same conversation.